The service calendar for your Lexus is ours to keep. At pickup, your advisor goes over what comes due after that.
We read where your Lexus stands and tell you what the next visit includes. We also tell you whether it is complimentary.
Most visits are short, and every third visit looks a little deeper. The two longest visits gather several items onto one day, so we plan them with you.
Everything about servicing your Lexus is in our Lexus service guide.
Every visit has its own list, and the pattern repeats after the first three.
A new Lexus comes with its first two scheduled visits. An L/Certified Lexus bought here carries the next four.
We read the dates for coolant, transmission fluid and spark plugs from your Warranty and Services Guide. They go on your record.
Whichever clock is closer to its limit sets the date of your visit.
We match it to a short visit, an oil visit, or one that looks underneath.
We confirm whether a complimentary visit remains on your new or L/Certified Lexus.
With your odometer reading, we name the visit and the time it takes before you choose a date.
When you book, we can tell you about a loaner or the shuttle for your date.
Each visit with us is written to the Lexus National Service History database.
With your mileage, we tell you which visit is next and what it includes. We also say how long to allow, and whether a complimentary visit remains.
You are welcome to wait with us, or to ask about a loaner when you book.
Book service
Is it every six months, or every 5,000 miles?
Whichever arrives first, and a Lexus that rests most of the week runs on the months.
Oil and brake fluid age whether the car moves or not. With your last visit date and mileage, we tell you which clock is closer.
Which visits are the big ones?
The third-year and sixth-year visits are the longer ones, and every third visit looks underneath.
Two of the twelve visits are longer. They replace the brake fluid, the engine air filter, the cabin filter and the smart key battery. You have the list and the total before the work begins.
How do I plan around the longer visit?
We plan a clear morning around it with you when you book.
Ask about a wash when you book your service.
How do I know which visit my car is at?
Your odometer reading and your last service date settle it in a minute.
Your Lexus keeps its service record in the Lexus National Service History database. We see what has been done and what comes next. With your odometer reading on the booking, we name the visit before you arrive.
Will someone explain what was done and what is coming next?
Yes, at drop-off and again at pickup.
Your advisor walks you through the visit when you hand over the keys. We call before anything is added. At pickup, your advisor goes through the report with you, including what is due next time.
My RX 350h is a hybrid. Is the schedule different?
No. Your hybrid keeps the same twelve visits and the same two clocks, and its battery carries its own warranty term.
A hybrid RX, NX, ES, TX or UX keeps the same visits as the gasoline models. The hybrid battery has its own ten-year or 150,000-mile warranty on 2020 and newer models.
With the odometer reading and the date of your last visit, we name the visit. Then we hold a weekday or Saturday morning for you.
Ask our service team| The service | When it is due | What it means for you |
|---|---|---|
| Scheduled maintenance visits | Every 6 months or 5,000 miles | Twelve published visits, the first two complimentary on a new Lexus. |
| Oil and filter change | The 10K, 20K, 30K, 40K, 50K and 60K visits | We recommend full synthetic. Your guide names the grade. |
| Tire rotation and pressures | Every visit | The one item on all twelve. |
| Brake fluid replacement | The 30K and 60K visits | On its own clock, apart from the pads. |
| Cabin and engine air filters | Cabin filter cleaned at 15K and 45K; both replaced at 30K and 60K | The estimate says which job it is. |
| Coolant, transmission fluid and spark plugs | Inspected on the schedule; replaced per your guide | Dates set from your guide and written on your record. |
| Months or miles, whichever first | Replaced or rotated | Inspected or reset |
|---|---|---|
| 6 months or 5K miles | Tires rotated and pressures set | All fluid levels, brake pads, calipers and rotors, the reminder light reset. Lexus Personalized Settings programmed if you ask. |
| 12 months or 10K miles | Engine oil and filter, tires rotated | Brake pads, calipers and rotors, a road test, the reminder light reset. |
| 18 months or 15K miles | Smart key battery, cabin air filter cleaned, tires rotated | Fluid levels, axle joint covers, ball joints, brake lines and hoses, coolant, exhaust, steering, body. |
| 24 months or 20K miles | Engine oil and filter, tires rotated | Brakes checked, a road test, the reminder light reset. |
| 36 months or 30K miles | Oil and filter, brake fluid, engine air filter, cabin air filter, smart key battery, tires rotated | Rotor thickness and runout, transmission fluid, coolant, fuel lines, steering, exhaust, body, a road test. |
| 72 months or 60K miles | Everything on the 30K list | Every 30K inspection again, plus the drive belts. |
The pattern is simple. Your visits are named by months and miles.
The short visits are a tire rotation, a check of every fluid level and a look at the brakes. Every second visit adds the oil and filter change and a road test.
Every third visit looks underneath your Lexus, and the third-year and sixth-year visits are the longest of all.
Whichever clock arrives first sets the date. Six months still count when the odometer has barely moved. That is common for a Lexus parked most of the week.
The maintenance reminder light keeps the count for you. It is reset at each visit and lights when the next one is close.
With the mileage and the date of your last visit, we tell you which visit is next. We say what it includes and how long to allow, and we hold a weekday morning for you.
| Coverage | The terms | What you get |
|---|---|---|
| First complimentary visit, new Lexus | 6 months or 5,000 miles, whichever comes first | Tire rotation, fluid levels, the brake inspection, the reminder reset. |
| Second complimentary visit, new Lexus | 12 months or 10,000 miles, whichever comes first | The oil and filter change, tire rotation, a road test. |
| L/Certified complimentary plan | Two years or 20,000 miles from the day you buy | Your next four factory-recommended services. |
| Eligibility, new-car visits | New Lexus registered owners | Booked here with us. |
| The service record | Written at each visit with us | Stored in the Lexus National Service History database, and it travels with your Lexus. |
| After the complimentary visits | Pay per visit, or prepay a maintenance plan | A prepaid plan helps eliminate out-of-pocket costs for covered factory-recommended maintenance, with service reminders. |
A new Lexus arrives with its first maintenance already taken care of. LexusCare includes the first and second scheduled maintenance visits at no charge. That is the rotation and inspection visit, then the first oil and filter change with a road test.
An L/Certified Lexus bought here carries more. Its complimentary maintenance begins the day you buy, and it carries your next four services.
At the normal cadence, those visits cover two years of the schedule. On an L/Certified Lexus, the first paid visit is usually the third-year one.
Your Lexus keeps its service history wherever you drive it. Each visit with us joins its national record.
We print it for you at any time.
Once the complimentary visits are complete, we can match a maintenance plan to the way you drive. We talk it through with you before you decide.
| Part or fluid | Visits where it is due | What is done |
|---|---|---|
| Brake fluid | 30K and 60K | Replaced, on its own clock apart from the oil changes. |
| Engine air filter | 30K and 60K | Replaced. |
| Cabin air filter | 15K, 30K, 45K and 60K | Cleaned at 15K and 45K, replaced at 30K and 60K. |
| Smart key battery | 15K, 30K, 45K and 60K | Replaced on the schedule, so the key keeps working wherever you are. |
| Brake rotors | Every visit, then 30K and 60K | Looked at with the pads and calipers every visit. Thickness and runout measured at 30K and 60K. |
| Drive belts | 60K | Inspected at the sixth-year visit. |
The oil and filter come around every other visit. Five other items keep their own count.
They arrive together on the third-year and sixth-year visits. That is why those two estimates are longer than the year before.
Brake fluid keeps a clock of its own, apart from how the pads wear. The engine air filter is replaced on the same visits.
The cabin air filter has two jobs on the schedule, and your estimate says which one applies. The smart key battery is replaced every third visit.
Brake pads, calipers and rotors are looked at on every visit. An item on the inspection list is replaced only when a measurement calls for it. If a measurement falls short, you hear which one before any work is added.
| Fluid, part or interval | On the published schedule | For your car |
|---|---|---|
| Engine coolant | Inspected at 15K, 30K, 45K and 60K | Replacement point from your Warranty and Services Guide, read by VIN. |
| Transmission fluid | Inspected at 30K and 60K | Replacement point from your Warranty and Services Guide, by model and drivetrain. |
| Spark plugs | A normal maintenance item in the warranty booklet | Engine-specific. We look up the interval for your engine. |
| Engine oil grade | 0W-20 on the published schedule | Your guide names the grade for your engine. We recommend full synthetic. |
| Oil change interval | On the 10K visits of the published schedule | We confirm the interval for your vehicle from its guide. |
| Past 72 months or 60K miles | The published schedule ends at the twelfth visit | Your guide carries the schedule onward. We write the next three visits for you. |
Some items depend on the engine and drivetrain in your Lexus. For those, the schedule says inspect, and your Warranty and Services Guide sets the replacement point.
We read those points from your guide against your VIN, and they go on your record like any other visit.
We write the coolant, transmission fluid and spark plug dates beside the twelve visits, so your whole schedule is on one calendar.
For oil, we recommend full synthetic, which is built for the longer interval and handles heat well.
Your guide names the grade and the interval for your engine. We confirm both before the first paid oil change.
Beyond the sixth year, your guide carries the schedule onward. We map your next three visits in writing, from wherever the odometer stands.
| Your situation | Where the record is | The first step |
|---|---|---|
| L/Certified, bought here | Our own system and the national database | Four complimentary services begin the day you buy. |
| Pre-owned, with an earlier service record | The Lexus National Service History database | We read the record from the VIN before you arrive. |
| Overdue by a visit or two | The odometer and the date of the last visit | An inspection and a written list, in order of need. |
| Moved here with the car | The Lexus National Service History database | Same schedule, same two clocks, same record. |
| No paperwork at all | The VIN | We rebuild its place on the schedule with a look underneath. |
A Lexus that is new to you still arrives with its history. If your Lexus has a national service record, we open it before you arrive.
Services beyond the owner's manual schedule are not required to keep the warranty. From here, the aim is a complete record.
If your Lexus is overdue, we begin with an inspection. A list in order of need is the quickest way back onto the calendar. You decide the order.
An L/Certified Lexus bought here begins with four complimentary services from the day of purchase. A pre-owned Lexus with no paperwork begins with a look underneath. Either way, your first visit ends with the twelve-visit calendar, marked with where your Lexus stands.
| What to have ready | What it tells us | If you are unsure |
|---|---|---|
| Odometer reading | Your place among the twelve visits | We read it when you arrive. |
| Date of your last visit | Where the six-month clock stands | We look it up in the national record. |
| VIN | The schedule for your engine, and a recall check on the car | We look it up from your record. |
| Loaner or waiting | Your plans for the day | Ask when you book. |
| A day and a time | An early weekday slot, or a Saturday morning | Saturday closes at 1:00 pm, so the longer visits suit a weekday. |
| Anything you have noticed | A diagnosis booked alongside the maintenance | A lamp, a noise, a smell, a pull to one side. |
We welcome you at our service lane on New River Parkway in Hardeeville. We are open Monday to Friday from 7:30 am to 6:00 pm. On Saturday we are open from 8:00 am to 1:00 pm, and we are closed Sunday.
With the odometer reading, we name the visit and list what it includes. We estimate the time before you choose the date. Anything your Lexus has been doing, we look into on the same visit.
If a larger visit arrives at an awkward moment, we offer Service Now, Pay-Over-Time through Sunbit. The application is online and takes about a minute. The work then happens when the schedule says it should.
With your odometer reading and a day that suits you, we settle your next visit.
A rotation and a look at the brakes, with the oil and filter every second visit. You are welcome to wait with us while the work is done.
I had an amazing service rep. He is very thoughtful and efficient. I waited for my RX in the comfortable lounge and had snacks a coffee. Oil change and tire rotation was done in about an hour, very reasonable.
Alex Barber, 5-star Google review
On the longer visits, you have the full list and the total before the work starts.
Hilton Head Lexus was great to work with. They gave me a full review of the items that were do on my RX 350’s 30,000 mile service including the total cost. After the initial inspection they made three recommendation on some items that required attention in the near future once again they provided a cost. I have been most pleased with the courtesy and service I received at Hilton Head Lexus.
tonyvou13, 5-star Google review
We begin with an inspection and a written list in order of need, and you choose where to start.
Lexus RX 350 has not been serviced at a Lexus dealer for a while secondary to my travels. It was over due for service intervals. They assessed the vehicle and gave me a detailed report of service needs. Chip was very knowledgeable and cooperative. Received frequent texts regarding status of vehicle. Since the service have noticed improved responsiveness and ride vehicle was also cleaned when service was finished.
Tim Brooks, 5-star Google review
Every six months or 5,000 miles, whichever comes first. The visits alternate between a short visit and an oil visit, with a longer inspection every third time.
Twelve visits, each with its own list, and your odometer tells us which is next.
| Visit | Months or miles, whichever first |
|---|---|
| The first | 6 months or 5K |
| The second | 12 months or 10K |
| The third | 18 months or 15K |
| Each one after | Six more months or 5K more miles |
| The twelfth | 72 months or 60K |
Yes. The schedule is months or miles, whichever comes first, and fluids age whether the car moves or not. A Lexus parked most of the week reaches six months before 5,000 miles, and that is the date to book.
It means your next scheduled visit is close. It is reset at every visit. When it lights again, we book the visit it points to from your odometer reading.
The first and second scheduled visits on a new Lexus. They are the 6-month or 5,000-mile visit and the 12-month or 10,000-mile visit. Whichever comes first applies in each case. It is part of LexusCare, for new Lexus registered owners.
Yes. The program begins upon purchase and includes your next four factory-recommended services. It runs for two years or 20,000 miles, whichever comes first. That is two years of the schedule at the normal cadence.
You can pay per visit, or prepay a maintenance plan. It helps eliminate out-of-pocket costs for covered factory-recommended maintenance, with service reminders. We are glad to match a plan to the way you drive before you decide.
Yes. Every visit with us is stored in the Lexus National Service History database. The record travels with your Lexus. With your VIN, we see what has been done on it.
At the 30K and 60K visits. It keeps its own clock, apart from the oil changes and the brake pads.
Each air filter keeps its own place on the schedule, and your estimate says which job it is.
| Filter | On the schedule |
|---|---|
| Engine air filter | Replaced at 30K and 60K |
| Cabin air filter | Cleaned at 15K and 45K, replaced at 30K and 60K |
The smart key battery is replaced every third visit, which keeps your key working between visits. If yours fades early, we are glad to replace it on a quick stop.
Coolant and transmission fluid are inspected on the schedule. The replacement point for your Lexus is in its Warranty and Services Guide. We read it against your VIN and write it on your record.
On the schedule, the oil and filter are changed at the 10K visits. We recommend full synthetic. Your Warranty and Services Guide names the grade and interval for your engine, and we confirm both from the VIN.
We welcome you six days a week at 540 New River Parkway in Hardeeville.
| Day | Service lane hours |
|---|---|
| Monday to Friday | 7:30 am to 6:00 pm |
| Saturday | 8:00 am to 1:00 pm |
| Sunday | Closed |
Ask when you book, and we will tell you what we can arrange for your date. For the shorter visits, our waiting area is a comfortable place to stay.
Yes. We offer Service Now, Pay-Over-Time through Sunbit, and the online application takes about a minute. Your advisor is glad to talk it through when the estimate for a 30K or 60K visit arrives.
Every six months or 5,000 miles, whichever comes first, across twelve visits to the sixth year.
The first and second scheduled visits on a new Lexus, whichever of months or miles comes first. An L/Certified Lexus bought here carries its next four services for two years or 20,000 miles.
At the 30,000-mile visit, we replace the oil and filter, the brake fluid and both air filters. We also replace the smart key battery and rotate the tires. We measure the rotors and inspect the coolant, transmission fluid, fuel lines, steering and exhaust.
No. Hybrids follow the same six-month or 5,000-mile schedule with the same items on each visit. The hybrid battery has its own warranty of ten years or 150,000 miles on 2020 and newer models.
We perform warranty repairs here, and each visit with us is written to the Lexus National Service History database. The record travels with your Lexus.
Ask us to check any figure here against the specific vehicle.
540 New River Pkwy
Hardeeville, SC 29927
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With your mileage, we name the visit that is due and reserve a time for you. Book service · Complimentary maintenance · Oil change · LexusCare plans
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